Delighted customer makes it all worthwhile

October 11, 2015  •  Leave a Comment

I always ask my customers for feedback on my services. Obviously I hope its going to be good but the real reason I ask for feedback is so I can learn from it. I market myself as a relaxed, friendly, inobtrusive wedding photographer who endeavours to provide stunning images that are natural, fun and beautiful so its important to me to ensure that this is the service that the customers experience. Every customer is different and my personality may go down better with some customers than others but how I perform on their wedding day and the quality of the images they receive needs to be the best I can deliver and you only know if you have achieved this when you get receive the customers feedback.

This week I received feedback from John and Sarah a couple who were married in May at the Luxury French Wedding venue at Bellevue near Birac. They were a lovely relaxed couple I met them at the pre-wedding meeting and amazingly they remained relaxed on their wedding day. They wanted the photographer to quietly record the day, to be able to go with the flow and be unobtrusive. Yes there was a wedding photography plan so we did have a plan for the day and we generally stuck to it. I was very pleased with the final results and so were they and then to receive this feedback some 4 months later makes me feel so proud.

After our first encounter he understood straight away what type of photographer we would like. One comment he said was ‘I will be there all day but you will hardly see me’. This was so true, even the guests stated that he just blended in. This is how he managed to get such lovely moment catching photos and keeping the day relaxed for us. That said, his staged shots are amazing also, his aspect ratio of land sky and scenery are excellent. We would recommend Neil any day of the week. Great guy, he helped to make our special day and the photos make it last forever.

Thank you John and Sarah.


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